TERMS AND CONDITIONS Updated 18 September 2026 About us and contact details Falcon Eye CCTV supplies security equipment through www.falconeyecctv.co.uk. Email: ds@falconeyecctv.co.uk Telephone: 07795 142017 Correspondence address: PO Box 834, Borehamwood, WD6 9QA. Please contact us for the correct address before returning goods. The correspondence address should not be assumed to accept equipment returns. Your order Check the model, lens option, connections and compatibility before ordering. Contact us for help where a specification is unclear. The product description and any written agreement made when you order form part of your purchase. We will not substitute a different product without your agreement. Prices and payment Prices are shown in pounds sterling. Applicable taxes and delivery charges are shown before payment. If an error affects your order, we will explain it and seek your agreement before making a change. We will not take an additional payment without authorisation. If an order cannot be supplied, any payment for the cancelled goods will be refunded. Online card payments are processed using Square. Never send full card details or security codes by email or website chat. Delivery The delivery information and estimate provided for your order apply. Please distinguish dispatch time from the courier's transit time. If delivery is delayed, contact us so that we can investigate and explain your options. Consumer rights concerning late delivery, cancellation and refunds are not excluded. For consumer orders, goods remain our responsibility until you or a person you nominate takes physical possession, subject to the legal exception for a carrier you appoint independently and which we did not offer. Please report missing or damaged deliveries promptly. A 24-hour reporting deadline does not remove your statutory rights. Delivery charges will not be increased after purchase without your agreement. Returns and warranty Our Returns and Warranty policy in this FAQ explains consumer cancellation, faulty-goods remedies, return costs and refunds. It forms part of these terms. Any warranty advertised for your product applies in addition to statutory rights. We do not apply a blanket two-month warranty limit or exclude consumer rights for clearance goods. A manufacturer's decision is not final in relation to your statutory rights against us. Services Where we separately agree installation, setup or support, the scope and price should be confirmed in writing. Consumers are entitled to services carried out with reasonable care and skill. Any applicable cancellation right for a distance or off-premises service contract remains available. Starting work during a cancellation period requires the relevant express request; any lawful charge on cancellation and any loss of the right on full performance must be explained beforehand. Using equipment You are responsible for using cameras, audio equipment and trackers lawfully and respecting other people's privacy. Product availability does not grant permission to record or track anyone. Keep device passwords and security settings secure. Liability and disputes Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any liability or right that cannot lawfully be excluded. Please contact us first about a complaint. These terms do not restrict your right to pursue a lawful complaint or payment dispute. English law applies, without depriving consumers of mandatory protections or the right to bring proceedings in the courts available to them by law. Consumer and business purchases Consumer protections apply when you buy wholly or mainly outside your trade, business, craft or profession. Any separate trade agreement must be expressly agreed and does not remove rights that cannot lawfully be excluded. These updated terms do not retrospectively remove rights or promises attached to earlier orders.

PRIVACY POLICY Updated 18 September 2026 Who is responsible for your information? Falcon Eye CCTV is responsible for the personal information it collects when you use this website, place an order or contact us. Email: ds@falconeyecctv.co.uk Telephone: 07795 142017 Correspondence address: PO Box 834, Borehamwood, WD6 9QA. This notice explains our handling of personal information under UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended. Information we collect Depending on how you use our services, we collect your name, email address, telephone number, billing and delivery addresses, order and payment references, account details, messages, support enquiries and communication preferences. When you request equipment or account support, you may also provide product serial numbers, device or account identifiers and diagnostic information. Our website and service providers also process technical information such as IP addresses, browser and device information, pages visited and security or transaction logs. We receive information directly from you, through Wix, and from payment and delivery providers in connection with your orders. Please do not send passwords, full payment-card details, security codes, unnecessary CCTV footage or other people's location information through ordinary email or website chat. Why we use it and our lawful bases We use the information needed to answer a request, supply an order, arrange delivery and provide agreed support to take steps at your request or perform our contract with you. We retain relevant transaction information to meet legal obligations, including tax and accounting requirements. We use proportionate security, fraud-prevention and dispute-handling information for our legitimate interests in protecting customers, securing the business and establishing or defending legal claims. We consider the effect on your rights when relying on these interests. Where consent is the appropriate basis, including optional marketing or technologies requiring consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew consent. A contact enquiry does not by itself subscribe you to marketing. Order updates and replies to your requests are service messages, not a marketing subscription. Information needed for an order You do not have to provide personal information, but without the contact, payment and delivery details needed to fulfil an order we may be unable to supply it. Optional information should only be provided where relevant. Who receives your information? Wix provides our website, online store, customer records, forms and website messaging. Square processes online card payments. We receive transaction details and payment status rather than using email or chat to collect card details. Delivery companies receive the details needed to deliver an order. Where necessary, relevant information may also be shared with a supplier or manufacturer handling a warranty claim, our professional advisers, or authorities where disclosure is legally required. Wix and Square may also process information for their own purposes under their own privacy notices. Square may use security and fraud checks in deciding whether to process a payment. A payment decision can involve its own systems and your bank. Contact us about an affected order and the relevant provider about its own processing or decisions. Wix privacy notice: https://www.wix.com/about/privacy Square customer privacy notice: https://squareup.com/gb/en/legal/general/privacy-no-account Cookies and analytics The site uses cookies and similar technologies for functions such as the shopping basket, account sessions and security. Analytics tools provide information about visits and site performance. Optional analytics, advertising and embedded third-party content can involve additional processing. Where consent is legally required, it must be obtained before those technologies are used. Browser settings allow you to block or remove cookies, although blocking essential cookies can affect checkout and account functions. Contact us about the site's cookie controls or your preferences. International processing Wix, Square and their service providers operate internationally, so information may be processed outside the UK. Where a restricted transfer is made, an applicable UK adequacy decision or another lawful transfer safeguard is required, such as approved contractual protection. Their notices explain their locations and safeguards. Contact us for information about safeguards relevant to our processing. How long information is kept Retention depends on why the information is held. Order, invoice and payment records are kept for the applicable tax and accounting periods and any period reasonably needed for an unresolved dispute or legal claim. Enquiries and support records are kept for as long as needed to deal with the request, provide relevant support and address related claims. Account details are kept while the account is needed, subject to those legal retention requirements. Marketing preferences, including an opt-out record, are kept as needed to respect your choices. These purposes and legal obligations determine retention; information is not kept indefinitely merely because it was collected. Your rights Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can object to processing based on legitimate interests and to direct marketing, and withdraw consent where we rely on it. Some information may have to be retained to meet a legal obligation or deal with a claim. We may need proportionate information to verify your identity before responding. Contact ds@falconeyecctv.co.uk to exercise a right. We respond within the applicable statutory timeframe and explain any lawful extension. You may complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/ or raise the issue with us first. Security and updates We use the protection provided by our website and payment services and limit access to information to what is needed for the relevant task. No online system can be guaranteed completely secure. This notice is reviewed when our services or data practices change. Material changes will be explained where required.